The passenger terminal is a two-level building providing different services for departing and arriving passengers. The terminal is open 24 hours a day, seven days a week. Visitors are welcome to stay in the public area of the facility as long as they want. For more comfort and convenience, there is free WI-FI access, restrooms, family area, nursing rooms, and other services at the terminal.

Transportation Security Administration checkpoints are open from 3:45 am; also, businesses presented at the airport have their opening and closing schedules. If you are traveling with children, playrooms are the best options for parents and kids. These rooms are equipped with T.V.s, puzzles, Lego tables, family seating areas, and so on. Children's rooms are located at the baggage claiming space and next to a boarding gate. For nursing mothers, the terminal provides a fully equipped nursery room, with sink, powder station, a rocking chair, and a changing table.

There is one Wells Fargo ATM at the airport terminal and no currency exchange counter. For businesspeople, there is a conference room with 97 chairs and 136 standing capacity. The rental cost for an hour is 100 dollars.

The airport also is a part of the FLYBRARY program and works together with Redmond’s public library.